FAQ'S

We answered some of the most frequently asked questions below.

Is SocialMama free to use?
Yes, SocialMama is free for all Mamas.  

 

How do I get in contact with SocialMama?
Please contact us on FaceBook, Insta, Twitter or email us at letsconnect@socialmama.us

 

How private is SocialMama?
Very private. SocialMama has created a private platform through the help of IT professionals who are the best in the privacy business. We feel very confident that our security department keeps all of our SocialMamas as safe as possible. You can help us keep everyone safe by reporting any suspicious or malicious activity that you see. If you see or suspect something isn’t right or strikes you as unusual please email us right away at  letsconnect@socialmama.us (or use your “report” button if the field is there).

Are Fathers welcome on SocialMama? 
Sorry, not at this time. Based on the demand from our Mamas, the sensitivity of the SocialMama community,  the extensive focus groups, and research data we have gathered and reviewed… we are limiting SocialMama to Mamas.  Stay tuned, SocialPapas… something is in the works!

 

How does SocialMama match you to other users?
Our algorithm technology uses multiple dimensions to match users mainly focusing on unique needs, like-mindedness and other areas of compatibility.  Most fields that you fill out during the sign-in process are factored into the compatibility score that is used for matching.  Our matching algorithm will advance and change as more users join the app.  

Do I need to respond to every profile question on SocialMama?
No, you only need to respond to those that you prefer to complete or are required fields.  However, the more you answer, the more accurate your matches will be.  Without the proper fields… we are unable to match you with fellow Mamas.  

How do I delete my account on SocialMama? 
Simply access by going into Settings, hit Delete and follow the prompts.  If you prefer, please contact the SocialMama team at letsconnect@SocialMama.us and we will assist with the process.

 

How do I ask SocialMama a question? 
Please email the SocialMama team at letsconnect@socialmama.com

 

What if I can’t find any matches?  
Since SocialMama is a new App,  we are still building our user base. As we increase the number of users, the more likely you’ll find a great match. One of the best ways to increase the likelihood of matches is to share SocialMama on your social media, local YMCA, local gym, coops, CSAs, preschools, anywhere you meet and socialize. To increase your “Around Me” mileage, simply pinch and zoom out on the screen. If you live in an area where user base is not yet high, hang on, we are growing by the minute.

 

How do I edit my profile? 
There is an edit button on your profile page that will let you to edit your profile.  

 

Does the Geo-location page give away my exact location?  
No. We value and protect your privacy and commit to continue to do that. We will suggest up to a mile vicinity but we don’t want to disclose your exact location.  Your location is scrambled… so, a fellow Mama will think you are in the library (because of where you show on the map), when you really are a mile away in a coffee shop.  It will specify up to a mile but we never want people to know your specific location. If you would like a less specific location, please email us at letsconnect@socialmama.us, we love hearing your feedback.  Your security is our top priority.  

 

Do I need to create a profile to use SocialMama? 
Yes, SocialMama will only generate successful matches if you provide information with your profile.  The profile responses are necessary to generate the dimensions for the matches provided by the algorithm.  Completing a profile also ensures that we are a safe community.  

 

How do I change things like username, password, screen name, etc? 
Go into Settings (from your personal profile) and email the SocialMama team at letsconnect@SocialMama.us with questions.

 

Why should I share SocialMama with my friends?
Short answer, YES. Through socialization, education, and collaboration, Mamas have a powerful platform to stand together and rule the world.  They are stronger if they create their own tribes of like-minded Mamas. If you want to be one of those Mamas, help us spread the word!

 

Can I invest in and/or advertise with SocialMama?  
Please email us at letsconnect@socialmama.us

 

Is it safe to meet other Mamas online or in person?
Well…this is a tough one. The internet is used by billions to meet new friends, contacts and to create new tribes.  We want you to use caution when meeting anyone new and to please let us know if you have witnessed any suspicious activity.  Please contact us at letsconnect@socialmama.us with any questions or comments.  Call 911 if you ever feel that you or someone with you is possibly in any danger.  

 

What is a MentorMama and how do I become one?
MentorMamas are experts in their field & influencers in their society.  We have vetted our MentorMamas and we feel that their expertise will help the community grow.  Mentorship and content are key services of our App, and MentorMamas are the engine that makes the above mentioned run.  If you are interested in being a MentorMama, please email letsconnect@socialmama.us

 

Where can I find the Terms & Conditions?
You can find these on the website and in the app under settings. Please email us at letsconnect@socialmama.us if you have any further questions.

 

What do I do if someone violates the Terms & Conditions within the App?
Email us at letsconnect@socialmama.us.  Our Terms of Use policy outlines what is allowed and what is against policy.  If the policy is broken, we will handle it to the best of our ability.   Please let us know if you have witnessed any suspicious activity (use the report button whenever possible within the App).  Some examples of things that are against our policy: material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; posting unauthorized advertisements; posting more than 3 times a day on the newsfeed, impersonating another person or represent yourself as affiliated with us, our staff or other industry professionals; AND MUCH MORE.